Professional Travel Management

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Business travel up to standard

Corporate events and group travel

We believe in the power of extraordinary experiences that create a lasting memory for your clients or employees. Our experienced specialists are delighted to discuss your wishes and translate them into a tailor-made group trip, business meeting, or event.

Everything is perfectly arranged

ID destinations and exclusive locations – ID MEMORY  Travel has the know-how, the resources, and the experience to create a successful corporate event or group trip. We promise to deliver a unique and unforgettable experience for your guests, that will be the talk of the town for a long time.

“Our rate specialists are experts in using various ticketing techniques and international pricing, which means that we purchase cheaper than online booking platforms and call centers.”

What does a corporate travel manager do?

A corporate travel manager is typically an internal employee who manages the travel program and all business trips for the entire organization (an external resource who isn’t on staff is called a corporate travel agent.)They set the corporate travel policy, handle duty of care and risk management, and help the company navigate global business travel in an efficient and effective way. 

Depending on the size of the organization, there might be a whole team of corporate travel managers. Their key duties include:

  • Booking trips for travelers (not only c-suite executives, but employees in any role).
  • Helping individual departments track their travel spend so they can stay under budget.
  • Providing travel support to travelers before, during, or after their trip.
  • Selecting and managing any travel vendors or travel tools used.
  • Working to negotiate corporate rates on hotels that the company uses often.
  • Booking group travel.
  • Organizing ground transportation like rental cars or rail
  • Analyzing company travel spend, or delivering travel spend reports to the CFO for analysis.

What does a travel buyer do?

A travel buyer is in charge of either purchasing or outsourcing the purchasing of corporate travel. This means partnering with vendors, negotiating rates, and/or choosing a corporate travel management company and overseeing or reviewing their work.

The travel buyer typically makes decisions that impact the entire company, not just individual departments.

How does a travel management company work?


Not every corporate travel management company is a travel agency. There are also software companies and online booking tools that fall into the travel management category and who provide self-booking platforms for businesses alongside 24/7 support.

A travel management company is in charge of either taking over everything to do with travel management, or of giving your employees the tools they need to manage travel in a fraction of the time. This can include:

  • Self-booking within policy
  • Concierge booking
  • Group booking
  • Travel support
  • Travel spend reporting
  • Travel policy creation
  • Travel budget tracking
  • Tagging and categorizing travel spend

Know The Industry

The Latest Business Travel Trends Business Travellers Desire

"Whether you are traveling for business or leisure, you have the opportunity to get closer to different cultures and different people."

Suze Orman

You benefit from:

– Special B2B rates at more than 16,000 business hotels worldwide.
– Directly book the most advantageous fares, because we have access to a database with airfares of all B2B partners.
– Global service and support from local B2B partners.
– Competitive rates thanks to joint purchasing power within the organization .

Build People's Dreams

Business travel is growing. As a result, hotels and others in the travel industry are looking to attract more business travellers, but in order to do so effectively, you need to know what those travellers are looking for. In this article, you will find out more about the latest trends that influence modern business travel decisions.


Get to know us

Meet The ID family

Our specialized consultants will be with you from the first contact until the end of your trip.

Iosif Duduman

Managing Partner

Eneretta DOCE

Managing Partner

Stella Schöneberg

Managing Partner


We Are Here To Help You With Any Questions You May Have

Business travel, otherwise known as corporate travel, is a term used to describe travel that is carried out on behalf of a business, or for the purposes of doing business with someone else.

The term applies regardless of how frequent the travel is, or how far away from the day-to-day workplace it takes the traveller(s).

Some examples of common types of business travel include travelling to a different branch of the same company, travelling to a different location to meet suppliers or business partners, or travelling for a conference or business event.

By most definitions, it involves travel away from the workplace that requires at least one overnight stay.

This business travel market is receiving an increased focus from many in the travel industry, partly business travellers often spend more money on their travels, especially when their costs are covered by their employer.

However, more importantly, business travel is growing, thanks to factors like globalisation and the availability of flights.

Research compiled by Finances Online helps to highlight the extent of growth. For example, a study from the Global Business Travel Association shows that between 2016 and 2018, global business travel expenditure grew by more than five percent.

Meanwhile, a Deloitte analysis estimates further growth upcoming years.

Business travel growth is especially appealing for hotels. After all, according to Certify, businesses spend 13 percent of their entire business travel budget on accommodation.

Additionally, a further 21 percent is spent on meals, and hotels may be able to secure some of this through hotel restaurants and room service options. 

The growth of business travel and the increase in business travellers requires a response from the hotel industry.

Hotels need to communicate with business travellers in different ways than they do with pure leisure travellers, appeal to them with different services and give careful consideration to what they need, want and expect.

1. Bleisure Travel

Bleisure travel refers to travel that combines both business and leisure elements.

It is often primarily motivated by business, but the business traveller finds time on their trip to engage in leisure activities, or extends the duration of their business trip, in order to see the sights and participate in leisure activities.

Crucially, research shows that it is growing. Indeed, according to Expedia, more than 40 percent of trips are extended for leisure purposes and this represents a key demographic for hotels to appeal to.

This significant business traveller demographic can potentially be convinced to extend their stay in your hotel with the right offering.

Aside from granting easy access to nearby attractions, hotels need to think about the services and amenities they can provide, so that business travellers have opportunities to enjoy themselves.

According to a study from SAP Concur, Millennials are the generation that takes the most bleisure trips, accounting for 38 percent of them in total. However, other generations are not far behind, with both Generation X and Baby Boomers accounting for 31 percent of bleisure trips each, highlighting its growing popularity across the board.



Find more detailed information about “Bleisure Travel” in the articles “What is Bleisure Travel?” and “Bleisure: Tips for Hotels to Attract More Bleisure Travellers”.

2. Personalisation

The airline industry has been extremely effective at capitalising on business travellers’ need for personalisation, realising that these travellers can become frequent, loyal and high-value customers if they are treated as individuals. This desire for personalisation has also extended to other areas of the travel industry, including hotels.

In truth, the personalisation options hotels can offer are almost endless, especially given business travellers’ tendency to travel to the same places frequently. This allows hotels to use data from past trips to make recommendations, predictions or adjustments, based on an individual’s habits, the services they have used, their payment methods, etc.

Find more detailed information and examples about “Personalisation marketing” in the travel industry in the article “5 Ways Personalisation Marketing is Used in the Travel Industry”.

3. The Internet of Things (IoT)

The Internet of Things refers to devices, appliances and other ‘things’ that are able to send and receive data, due to internet connectivity. IoT devices are becoming more common in households, with examples including smart energy meters, smart televisions and smart speakers, and business travellers expect the same from hotels.

Hotel guests want personal control and a seamless experience and IoT devices that allow them to remotely control heating, or use voice commands to request information, are two possible examples of this. Additionally, hotels can stand out by offering seamless check-ins, automatic payments, and rooms that can be unlocked via a smartphone.

Video: Smart hotel


Find more information and examples about the ‘Internet of Things’ in hotels in the article “Smart Hotel: What Are the Benefits for Hotel Owners and Guests?”.

4. Sharing Economy

The sharing economy continues to disrupt the entire travel industry, but can hold particular appeal for a business traveller, due to the ability to save money and share experiences with people travelling in similar circumstances. Moreover, companies are increasingly concerned about their business travel being environmentally friendly.

Business travellers are taking advantage of the sharing economy in a number of different ways, including ride-sharing, which can reduce transport costs, and home sharing, which can offer both financial and social benefits, when compared to more traditional options. Hotels are responding to this, offering room share options and ride-share access.

Video: ITB Berlin – Sharing Economy – Challenge Or Opportunity For Tourism Destinations


5. Customer Experience

A huge part of travel management involves focusing on the customer experience. This is important for all businesses connected to the travel industry, from airlines and car rental companies, to hotels and restaurants, because the customer experience has arguably become an even more important competitive differentiator than product or price.

Various statistics compiled by Chameleon Collective emphasise this, with 86 percent of customers willing to pay more for a better customer experience and 84 percent of companies that focus on customer experience report a revenue increase. Good customer service can also enhance your reputation, attracting even more business travellers.

Video: Customer Experience


6. Virtual Reality

Finally, virtual reality technology has become mainstream in recent years and travel customers expect it to disrupt the travel industry far more in the near future.

In fact, based on research from the DCC Forum, 79 percent of business travellers expect virtual reality previews will be the new normal within 10 years.

A business traveller can use virtual reality previews on your hotel website, or on other hotel booking platforms, in order to get a clear idea of what your hotel looks and feels like. VR tours can also be ideal for showcasing your facilities, such as meeting or conference rooms, so travellers have an idea of the layout and size.

Video: Pullman Brisbane King George Square Hotel Virtual Reality Tour


Yo can find more information and examples about virtual reality within the travel industry in the article 

“Benefits of Virtual Reality Marketing for The Travel Industry”.

7. Healthy Options

While the idea of ‘bleisure’ is growing, it is also important to understand that many business travellers are required to travel frequently and this means they will want to maintain some element of their normal routine, rather than seeing trips as an excuse to indulge. For this reason, healthy options need to be on offer.

Those in the hotel industry can cater for business travel guests who want to look after their own health in a number of ways, from providing healthy snacks in hotel rooms and healthy meals in hotel restaurants, through to offering gym or outdoor sports facilities and opportunities to de-stress, such as massage services.

8. Workspaces With Fast and Reliable Internet

With the growth of business travel, many hotel guests are no longer primarily motivated by the services, amenities and facilities in their hotel room.

Instead, a typical business traveller also wants to know that the workspaces they will have access to in the hotel will offer a fast and reliable internet connection.

Hotels can capitalise on this by renting our workspaces, or by using these workspaces to attract corporate travellers in the first place.

The reliability of the internet access you can provide is critical, as business travellers are likely to need to access their company intranet, download, upload or send files, and use online communication tools.

We do not outsource our 24-hour service to a foreign call center. An emergency or last-minute booking outside office hours?

Even then you will always speak with a trusted Partner . No endless waiting or unnecessary questions, half a word is enough for us.

Wherever you are, we are always at your service personally: 24 hours a day.

ID can arrange your transfer to and from, but also local transfers at the destination.

You will be met by a driver on arrival and you can travel carefree from door to door.

Traveling with a large group? For flight and/or hotel reservations for ten or more passengers, you are eligible for special group rates.

Let us know what your wishes are, we know what is possible and are happy to help you on your way as cheaply as possible.

Do you use our services for business? You can also rely on the accuracy and knowledge of your trusted ID team for private travel.

We are happy to think along with you for your tailor-made trip. Interested? Request a free quote, or contact us for more information.

For those who want to arrange a number of things themselves, we offer an online platform, called cytric.   Here you can book flights, hotels, car hire and transfers. Is something not going as expected?

Then you can always count on ID MEMORY’s trusted backup. Curious about the possibilities for your organization? Contact us.


Booking airline tickets is not as simple as many people think. For us it is daily business. We keep an overview of all your journeys and always look for the limits of what is possible.

Even if forming combinations is an option, you can count on our knowledge that will enable you to achieve significant savings.

With us you always have a wide choice. Where possible, we offer flights from low-cost airlines, such as easyJet, Ryanair and Transavia.

Moreover, as a partner of the national purchasing organization ID (Business Travel Partners), we can regularly offer attractive promotional rates.

Our partnership with ID (International Travel Partnership) also offers additional benefits. This gives us access to the international airfare database of all ID partners.

As an ID (International Travel Partnership) partner, we offer you access to negotiated ID rates at thousands of business hotels worldwide.

We also work with travel organizations such as Expedia, RateHawk, Booking.com and Horse21.pro. We always compare all those providers for competitive offers.

Do you book directly via ID? Then the payment for the accommodation will be settled directly with your organization by our company. The traveler therefore does not have to use his business (or any private) credit card to pay for an accommodation on site.

Prefer to book online yourself? Then we make our online booking engine, ID Hotels, available. You can make a quick and easy reservation via this platform and you will automatically receive an invoice from us for your booking. For login details or more information, please contact us.

Need a car? Renting a car locally is often time consuming and expensive. .

We are also happy to arrange this before the trip starts and work together with all reputable rental companies. You can choose to pay on the spot, or invoicing the rent afterwards directly to your organization.

We clearly offer you in advance which services and insurance are inclusive or exclusive.

Want to book a train trip? Even then we are happy to assist you. Through our collaboration with NS International, we provide train travel with, for example, Thalys, Eurostar, ICE or TGV.

If your organization regularly travels with Thalys, you may be eligible for reduced fares and extra flexibility.

The 2021 guide to
corporate travel management

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